Returns & Exchanges

If you have a product that needs to be returned and is still in perfect condition:

- Please click on the link above to request a Return Merchandise Authorization (RMA).

- Bowling.com has a 15-day return policy from the date of delivery.

- Return shipping costs are the responsibility of the customer. Bowling.com cannot be held responsible for any packages lost or damaged while in transit to us from a customer. For this reason, please be sure to use a shipping method for your return that has tracking.

- If a product is returned and is not defective then a 15% restocking fee will apply. The 15% restocking fee will be subtracted from the refund amount. Packaging fees are non-refundable.

- All returned products must be in perfectly new, unused, and undrilled condition. IF YOU PURCHASED SHOES, please try on your new shoes on a DRY CLEAN SURFACE, to make sure they fit correctly. We CANNOT accept returned shoes that have been used or worn on the lanes. SHOES MUST BE IN PERFECT CONDITION TO BE RETURNED.

- All returns must include the original manufacturer’s packaging as well as protective packaging. See image below.



- Books may not be returned or exchanged. All book sales are final unless the merchandise is damaged on arrival or the wrong product is delivered.

- Videos may be returned or exchanged with good reason if the product is still in its original plastic wrapping.

- If a customer refuses a package with the shipping company (FEDEX, UPS, USPS) without being authorized by bowling.com to do so, and the contents of the package being refused are identical to the items ordered by the customer, bowling.com reserves the right to charge to the customer any fees incurred by the said shipping company.

- Unfortunately, we cannot accept returns of discontinued or closeout merchandise. Customized items, such as apparel, cannot be returned.

If you have a product that needs to be exchanged and is still in perfect condition:

- Please click on the link above to request a Return Merchandise Authorization (RMA).

- Bowling.com has a 15-day exchange policy from the date of delivery.

- Return shipping costs are the responsibility of the customer. Bowling.com cannot be held responsible for any packages lost or damaged while in transit to us from a customer. For this reason, please be sure to use a shipping method for your return that has tracking.

- With the exception of shoes, if a product is returned for an exchange and is not defective then a 15% restocking fee will apply. The 15% restocking fee will be charged to the credit card used on the original order.

- For shoe exchanges there is no restocking fee but a $5.00 reship fee will apply. This fee will be charged to the credit card used on the original order. (This fee does not apply if the True Fit Guarantee is purchased.)

- All products returned for an exchange must be in perfectly new, unused, and undrilled condition. IF YOU PURCHASED SHOES, please try on your new shoes on a DRY CLEAN SURFACE, to make sure they fit correctly. We CANNOT accept returned shoes that have been used or worn on the lanes. SHOES MUST BE IN PERFECT CONDITION TO BE EXCHANGED.

- All exchanges must include the original manufacturer’s packaging as well as protective packaging. See image below.



- Books may not be exchanged. All book sales are final unless the merchandise is damaged on arrival or the wrong product is delivered.

- Videos may be exchanged with good reason if the product is still in its original plastic wrapping.

- If a customer refuses a package with the shipping company (FEDEX, UPS, USPS) without being authorized by bowling.com to do so, and the contents of the package being refused are identical to the items ordered by the customer, bowling.com reserves the right to charge to the customer any fees incurred by the said shipping company.

- Unfortunately, we cannot accept exchanges of discontinued or closeout merchandise.

- Customized items, such as apparel, cannot be exchanged.

Bowling.com honors all manufacturers’ warranties (see individual manufacturers for warranty details). If your product is defective and still covered under the manufacturers’ original warranty:

- Call bowling.com at 1-800-441-2695 OR email bowling.com at helpdept@bowling.com.

- Please click on the link above to request a Return Merchandise Authorization (RMA).

- The customer is responsible for the shipping of the product. Bowling.com cannot be held responsible for any packages lost or damaged while in transit to us from a customer. For this reason, please be sure to use a shipping method for your return that has tracking.

- Once the product is received and inspected, the manufacturer or bowling.com will ship the replacement item for free. Please do not place an order for the replacement.

- Defective merchandise returned for warranty can only be exchanged for the same item. If the original product is no longer available, a similar product will be shipped. In cases where a similar replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase with bowling.com.

- Drilling charges are not covered under the warranty.

If the "Double Warranty" program was purchased at the time of the order bowling.com will double the manufacturer’s warranty up to a year.

- Please click on the link above to request a Return Merchandise Authorization (RMA) and call bowling.com at 1.800.441.2695 to arrange for a pre-paid return label.

- Once the original product is received and inspected, bowling.com will ship the replacement item for free.

- Defective merchandise returned for warranty can only be exchanged for the same item. If the original product is no longer available, we will ship a similar product. In cases where a similar replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase with bowling.com.

- Drilling charges are not covered under the Double Warranty program.

If you purchased the True Fit plan at the time of your order and the shoes you received do not fit:

- Please click on the link above to request a Return Merchandise Authorization (RMA) and request your exchange size.

- Please use the pre-paid return label included in your shipment to return your shoes.

- Bowling.com will immediately send out your replacement shoe.

- Please try on your new shoes on a DRY CLEAN SURFACE, to make sure they fit correctly. We CANNOT accept returned shoes that have been used or worn on the lanes. SHOES MUST BE IN PERFECT CONDITION TO BE EXCHANGED.

- All exchanges must include the original manufacturer’s packaging as well as protective packaging. See image below.



We want you to have shoes that fit, so if your second pair of shoes does not fit please call us at 1.800.441.2695 to arrange for your exchange.

If the "Drilling Protection" plan was purchased at the time of the order bowling.com will replace your ball if it cracks or chips during the drilling process.

- The ball must be drilled within 10 days of receipt.

- Please click on the link above to request a Return Merchandise Authorization (RMA) and call bowling.com at 1.800.441.2695 to arrange for a pre-paid return label.

- Once the original product is received and inspected, bowling.com will ship the replacement item for free.

- The ball can only be exchanged for the same item. If the original product is no longer available, we will ship a similar product. In cases where a similar replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase with bowling.com.

- Fax your drilling receipt to 936.462.9048 and we will reimburse you the drilling cost.

If you were sent an incorrect item, please contact us at 1.800.441.2695 or send us an email at HelpDept@bowling.com. Please reference your order # when you contact us.

If your product was received damaged or defective and needs to be replaced please follow the instructions below:

- Email HelpDept@bowling.com with a picture of the damaged or defective item. Please include a picture of the shipping box if the item was damaged during shipping. Please reference your name and phone number in your email to us.

- If you are not able to email us a picture please call us at 1.800.441.2695 for further instructions.