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Bowling.com » Customer Service » Returns & Exchanges

Returns & Exchanges

True Fit Plan:

for customers that purchased the bowling.com "True Fit" plan and need to exchange their shoe for a different size

Returns:

for customers that decide they do not want the product(s) purchased

Exchanges:

for customers needing to exchange the product(s) purchased

Manufacturer's Warranty:

for defective products that are covered under the manufacturer's warranty

Double Warranty:

for products covered under bowling.com's "Double The Warranty" program

Drilling Protection:

for customers who purchased the bowling.com "Drilling Protection" and have a ball that cracked or chipped during
the drilling process

Incorrect Item Received:

for customers that received an item(s) other than what they ordered

Damaged Item Received:

for customers that received an item(s) that are damaged or defective

3G - 1.800.424.2695
900 Global - 1.800.424.2695
AMF - 1.800.424.2695
Brunswick (Bags) - 1.800.297.8555
Brunswick (Balls) - 1.800.937.2695
Brunswick (Shoes) - 1.800.297.8555
Cobra - 1.800.336.7784
Columbia - 1.800.626.8350
Dexter - 1.888.833.9837
Ebonite - 1.800.626.8350
Elite - [sales@elitebowling.com]
Etonic - 1.866.838.6642
Hammer - 1.800.626.8350
KR Strikeforce - 1.800.297.8555
Lane Masters - 1.888.526.3645
Linds - 1.800.950.4568
Master - 1.800.854.3794
MoRich - 1.877.530.0324
Pro Release - 1.607.272.0591
Roto Grip - 1.800.369.4402
Storm - 1.800.369.4402
Track - 1.800.626.8350
VISE - 1.800.323.0039

Returns

If you have a product that needs to be returned and is still in perfect condition: only click if you agree to policies below
scroll down to see all 12 policies Request a Return

1. Please click on the red button above to request a Return Merchandise Authorization (RMA).
2. Bowling.com has a 15-day return policy from the date of delivery.
3. Return shipping costs are the responsibility of the customer. Bowling.com cannot be held responsible for any packages lost or damaged while in transit to us from a customer. For this reason, please be sure to use a shipping method for your return that has tracking.
4. If a product is returned and is not defective then a 15% restocking fee will apply. The 15% restocking fee will be subtracted from the refund amount. This fee will be charged to the credit card used on the original order or through the original payment method. Packaging fees are non-refundable.
5. All returned products must be in perfectly new, unused, and undrilled condition. IF YOU PURCHASED SHOES, please try on your new shoes on a DRY CLEAN SURFACE, to make sure they fit correctly. We CANNOT accept returned shoes that have been used or worn on the lanes. SHOES MUST BE IN PERFECT CONDITION TO BE RETURNED.
6. All returns must include the original manufacturer's packaging as well as protective packaging. See image below.
7. Books may not be returned or exchanged. All book sales are final unless the merchandise is damaged on arrival or the wrong product is delivered.
8. Videos may be returned or exchanged with good reason if the product is still in its original plastic wrapping.
9. If a customer refuses a package with the shipping company (FEDEX, UPS, USPS) without being authorized by bowling.com to do so, and the contents of the package being refused are identical to the items ordered by the customer, bowling.com reserves the right to charge to the customer any fees incurred by the said shipping company.
10. Unfortunately, we cannot accept returns of discontinued or closeout merchandise. Customized items, such as apparel, cannot be returned.
11. Please note that Bowling.Com gift certificates are non-refundable
12. Return Credit Time Frame: Upon receipt of your return please allow up to 2 weeks to receive your return credit.

Exchanges

If you have a product that needs to be exchanged and is still in perfect condition: only click if you agree to policies below
scroll down to see all 13 policies Request an Exchange

1. Please click on the red button above to request a Return Merchandise Authorization (RMA).
2. Bowling.com has a 15-day exchange policy from the date of delivery.
3. Return shipping costs are the responsibility of the customer. Bowling.com cannot be held responsible for any packages lost or damaged while in transit to us from a customer. For this reason, please be sure to use a shipping method for your return that has tracking.
4. With the exception of shoes, if a product is returned for an exchange and is not defective then a 15% restocking fee will apply. This fee will be charged to the credit card used on the original order or through the original payment method.
5. For shoe exchanges there is no restocking fee but a $5.00 reship fee will apply. This fee will be charged to the credit card used on the original order or through the original payment method. (This fee does not apply if the True Fit Guarantee is purchased.)
6. All products returned for an exchange must be in perfectly new, unused, and undrilled condition. IF YOU PURCHASED SHOES, please try on your new shoes on a DRY CLEAN SURFACE, to make sure they fit correctly. We CANNOT accept returned shoes that have been used or worn on the lanes. SHOES MUST BE IN PERFECT CONDITION TO BE EXCHANGED.
7. All exchanges must include the original manufacturer's packaging as well as protective packaging. See image below.
8. Books may not be exchanged. All book sales are final unless the merchandise is damaged on arrival or the wrong product is delivered.
9. Videos may be exchanged with good reason if the product is still in its original plastic wrapping.
10. If a customer refuses a package with the shipping company (FEDEX, UPS, USPS) without being authorized by bowling.com to do so, and the contents of the package being refused are identical to the items ordered by the customer, bowling.com reserves the right to charge to the customer any fees incurred by the said shipping company.
11. Unfortunately, we cannot accept exchanges of discontinued or closeout merchandise.
12. Customized items, such as apparel, cannot be exchanged.
13. Return Credit / Exchange Time Frame: Upon receipt of your return please allow up to 2 weeks to receive a return credit (if applicable) and up to 3 weeks to receive your exchange.

Manufacturer's Warranty Claims

Bowling.com honors all manufacturers' warranties (see individual manufacturers for warranty details). If your product is defective and still covered under the manufacturers' original warranty: only click if you agree to policies below
and have contacted Bowling.com
scroll down to see all 6 policies Make a Warranty Claim

1. Call bowling.com at 1-800-441-2695 OR email bowling.com at helpdept@bowling.com.
2. Please click on the red button above to request a Return Merchandise Authorization (RMA).
3. The customer is responsible for the shipping of the product. Bowling.com cannot be held responsible for any packages lost or damaged while in transit to us from a customer. For this reason, please be sure to use a shipping method for your return that has tracking.
4. Once the product is received and inspected, the manufacturer or bowling.com will ship the replacement item for free. Please do not place an order for the replacement.
5. Defective merchandise returned for warranty can only be exchanged for the same item. If the original product is no longer available, a similar product will be shipped. In cases where a similar replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase with bowling.com.
6. Drilling charges are not covered under the warranty.

Double Warranty

If the "Double Warranty" program was purchased at the time of the order bowling.com will double the manufacturer's warranty up to a year. only click if you agree to policies below
scroll down to see all 4 policies Make a Double Warranty Claim

1. Please click on the red button above to request a Return Merchandise Authorization (RMA) and call bowling.com at 1.800.441.2695 to arrange for a pre-paid return label.
2. Once the original product is received and inspected, bowling.com will ship the replacement item for free.
3. Defective merchandise returned for warranty can only be exchanged for the same item. If the original product is no longer available, we will ship a similar product. In cases where a similar replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase with bowling.com.
4. Drilling charges are not covered under the Double Warranty program.

True Fit Plan

If you purchased the True Fit plan at the time of your order and the shoes you received do not fit: only click if you agree to policies below
scroll down to see all 6 policies Make a True Fit Plan Exchange

1. Please click on the red button above to request a Return Merchandise Authorization (RMA) and request your exchange size.
2. Please use the pre-paid return label included in your shipment to return your shoes.
3. Bowling.com will immediately send out your replacement shoe.
4. Please try on your new shoes on a DRY CLEAN SURFACE, to make sure they fit correctly. We CANNOT accept returned shoes that have been used or worn on the lanes. SHOES MUST BE IN PERFECT CONDITION TO BE EXCHANGED.
5. All exchanges must include the original manufacturer's packaging as well as protective packaging. See image below.
6. We want you to have shoes that fit, so if your second pair of shoes does not fit please call us at 1.800.441.2695 to arrange for your exchange.

Drilling Protection Plan

If the "Drilling Protection" plan was purchased at the time of the order bowling.com will replace your ball if it cracks or chips during the drilling process. only click if you agree to policies below
scroll down to see all 5 policies Make a Drilling Protection Plan Exchange

1. The ball must be drilled within 10 days of receipt.
2. Please click on the red button above to request a Return Merchandise Authorization (RMA) and call bowling.com at 1.800.441.2695 to arrange for a pre-paid return label.
3. Once the original product is received and inspected, bowling.com will ship the replacement item for free.
4. The ball can only be exchanged for the same item. If the original product is no longer available, we will ship a similar product. In cases where a similar replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase with bowling.com.
5. Fax your drilling receipt to 936.462.9048 and we will reimburse you the drilling cost.

Incorrect Item Received

If you were sent an incorrect item:

1. Please contact us at 1.800.441.2695 or send us an email at HelpDept@bowling.com.
2. Please reference your order # when you contact us.

Damaged Item Received

If your product was received damaged or defective and needs to be replaced please follow the instructions below:

1. Email HelpDept@bowling.com with a picture of the damaged or defective item. Please include a picture of the shipping box if the item was damaged during shipping. Please reference your name and phone number in your email to us.
2. If you are not able to email us a picture please call us at 1.800.441.2695 for further instructions.