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Returns

To begin a return

choose the link below that best describes your needs.
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True Fit Plan

If you purchased the True Fit Plan with your order and the shoes you received do not fit:

Make a True Fit Plan Exchange 
Only click if you agree to policies below. Scroll down to see all 6 policies.
  • 1. Request an RMA & Exchange Size: Need a different size? No problem! Just click the big blue button above to request your Return Merchandise Authorization (RMA) and let us know your desired size.
  • 2. Use the Pre-Paid Label: Returning your shoes is easy—just use the pre-paid return label included in your shipment to send them back to us. If you purchased the True Fit Plan and didn’t get a pre-paid label with your shoes, don’t worry! Just give us a call at 1-800-441-2695 or email us at HelpDept@bowling.com, and we’ll get one sent your way.
  • 3. Quick Replacement: As soon as we receive your RMA, we’ll ship out your replacement shoes right away.
  • 4. Try Them On Carefully: When you get your new shoes, be sure to try them on a dry, clean surface. We can’t accept shoes that have been worn on the lanes or show any signs of use. They need to be in perfect condition to be exchanged.
  • 5. Packaging Requirements: Remember to return your shoes in their original manufacturer's packaging, along with some protective packaging. Check the image below for a guide on how to pack them up properly.

    proper way to pack a return
  • 6. Still Not a Perfect Fit? We want you to have shoes that fit just right. If your second pair doesn’t fit, give us a call at 1-800-441-2695, and we’ll help you arrange another exchange.
  • Follow the guidelines above and then click here to start your True Fit exchange.
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Returns

We want you to be completely satisfied with your purchase. If you need to return an item that is still in perfect condition, please follow these guidelines:

Request a Return 
Only click if you agree to policies below. Scroll down to see all 9 policies.
  • 1. Request an RMA: Ready to start a return? Just click the big blue button above to request your Return Merchandise Authorization (RMA). It's a quick and easy first step!
  • 2. 60 Day Return Window: We've got you covered for 60 days from the date of delivery. Make sure and continue to read the full return policy, but no rush, enjoy 60 days to make that decision.
  •   *Policy has been extended through January 15, 2025 for items purchased on or after November 01, 2024.*
  • 3. Return Shipping: Return shipping cost will be the customer's responsibility, and we strongly recommend using a shipping method with tracking. We can't be responsible for packages that get lost or damaged on their way back to us—so be sure to play it safe!
  • 4. Condition Matters: All returned products must be in brand new, unused, and undrilled condition. For shoes: Please try them on a dry, clean surface to ensure they fit. Once they hit the lanes, we can't accept them back. Shoes need to be in perfect condition to be eligible for return.
  • 5. Packaging Requirements: Be sure to return items in their original manufacturer's packaging, along with some protective packaging. Take a look at the image below to see how to pack it up right.

    proper way to pack a return
  • 6. Refused Packages: If you refuse a package without getting the green light from us, and the items inside match your order, we might have to pass along any fees the shipping company charges us. So, it's best to check in with us first!
  • 7. Exclusions: We can't accept returns on discontinued or closeout merchandise, or customized items like apparel. These items are final sale, so choose wisely!
  • 8. Gift Certificates: Please note that Bowling.com gift certificates are non-refundable.
  • 9. Return Credit Time Frame: Once we receive your return, please allow up to 2 weeks for your return credit to process. We'll work as quickly as we can to get you taken care of!
  • Follow the guidelines above and then click here to start your return.
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Manufacturer's Warranty

We honor all manufacturer warranties (see individual manufacturers for warranty details). If your product is defective and still covered under the manufacturer's original warranty:

Make a Warranty Claim 
Only click if you agree to policies below. Scroll down to see all 6 policies.
  • 1. Get Started: Need to start a warranty claim? Just give us a call at 1-800-441-2695 or shoot us an email at HelpDept@bowling.com, and we'll get the ball rolling. Once approved go to the next step.
  • 2. Request an RMA: Click the big blue button above to request your Return Merchandise Authorization (RMA). It's the first step in getting your replacement.
  • 3. Shipping Responsibility: The customer is responsible for shipping the product back to us. We strongly recommend using a shipping method with tracking since we can't be held responsible for packages that get lost or damaged on their way to us.
  • 4. Replacement Shipping: Once we receive and inspect your return, either the manufacturer or Bowling.com will send out your replacement item. If the defect occurs within the first 6 months of use, we'll cover the shipping cost for the replacement. For claims after 6 months, there may be a shipping fee for the replacement item.
  • 5. Exchange Only: Defective merchandise returned under warranty can only be exchanged for the same item. If the original product is no longer available, we'll send you a similar product. If we can't find a suitable replacement, we'll issue a credit for the original purchase price, which you can use toward your next purchase with Bowling.com.
  • 6. Drilling Charges: Please note that drilling charges are not covered under the warranty.
  • Follow the guidelines above and then click here to start your warranty claim.
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Double Warranty

If the Double Warranty program was purchased with your order bowling.com will double the manufacturer's warranty up to a year.

Make a Double Warranty Claim 
Only click if you agree to policies below. Scroll down to see all 5 policies.
  • 1. Get Started: To kick off your warranty claim, just give us a call at 1-800-441-2695 or drop us an email at HelpDept@bowling.com. We're here to help! Once approved, move to step 2.
  • 2. Request an RMA: After you've contacted us, click the big blue button above to request your Return Merchandise Authorization (RMA). It's a quick and easy next step.
  • 3. Free Replacement Shipping: Once we've received and inspected your original product, we'll ship out your replacement item at no cost to you.
  • 4. Exchange Only: Warranty returns can only be exchanged for the same item. If the original product isn't available, we'll send a similar one. If we can't find a suitable replacement, we'll issue you a credit equal to the original purchase price, which you can use on your next order with Bowling.com.
  • 5. Drilling Charges: Please note that drilling charges aren't covered under our Double Warranty program.
  • Follow the guidelines above and then click here to start your warranty claim.
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Drilling Protection

If the Drilling Protection plan was purchased with your order bowling.com will replace your ball if it cracks during the drilling process.

Make a Drilling Protection Plan Exchange 
Only click if you agree to policies below. Scroll down to see all 7 policies.
  • 1. Get Started: To start your claim, just give us a call at 1-800-441-2695 or send an email to HelpDept@bowling.com. We're ready to assist!
  • 2. Request an RMA: After reaching out, click the big blue button above to request your Return Merchandise Authorization (RMA). It's the next step in the process.
  • 3. Coverage Details: This coverage applies specifically to cracking damage caused by drilling.
  •   *Policy has been extended through January 15, 2025 for items purchased on or after November 01, 2024.*
  • 4. Timing Matters: Be sure to have the ball drilled within 60 days of receiving it and file any claims within 3 days of drilling to be eligible for coverage.
  • 5. Return Process: To complete your claim, the ball must be returned to Bowling.com for inspection, along with an itemized receipt for drilling fees. The customer is responsible for shipping the product back, so we recommend using a shipping method with tracking. Unfortunately, we can't be held responsible for any packages lost or damaged in transit.
  • 6. Drilling Fee Refund: Drilling fees will be refunded in the form of a Bowling.com gift certificate, covering only the actual drilling—no grips, slugs, etching, or other extras. The maximum refund is $75 per claim.
  • 7. Free Replacement Shipping: We'll ship out your replacement ball for free! If a replacement ball isn't available, we'll provide a comparable ball or refund the original cost of the ball as a gift certificate, at our discretion.
  • Follow the guidelines above and then click here to start your claim.
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Incorrect Item Received

If you were sent an incorrect item:

  • 1. Contact Us Oops! If we sent you the wrong item, just give us a call at 1-800-441-2695 or shoot us an email at HelpDept@bowling.com. We’ll get it sorted out ASAP!
  • 2.Order Number: When you reach out, don’t forget to have your order number handy. It helps us fix things faster!
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Damaged Item Received

If your product was received Damaged or Defective and needs to be replaced please follow the instructions below:

  • 1. Email Us: Send an email to HelpDept@bowling.com with a picture of the damaged or defective item. If the damage happened during shipping, include a picture of all the packaging and shipping box too (all 6 sides). Don’t forget to mention your name, order number, and phone number in the email.
  • 2. Can’t Email a Picture? No problem! Just give us a call at 1-800-441-2695, and we’ll guide you through the next steps.

Manufacturer Contact Info

3G  1 (800) 369-4402
900 Global  1 (800) 369-4402
Brunswick  1 (800) 937-2695
BSI  1 (866) 805-9735
Columbia 300  1 (800) 937-2695
Dexter  1 (888) 833-9837
DV8  1 (800) 937-2695
Ebonite  1 (800) 937-2695
Elite  1 (888) 969-2695
Hammer  1 (800) 937-2695
KR Strikeforce  1 (800) 297-8555
Linds  1 (800) 297-8555
Master  1 (800) 369-4402
Motiv  1 (800) 235-8324
Radical  1 (800) 937-2695
Roto Grip  1 (800) 369-4402
Storm  1 (800) 369-4402
Track  1 (800) 937-2695
VISE  1 (800) 323-0039