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Returns & Exchanges

To begin a Return or Exchange

choose the link below that best describes your needs.
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If you purchased the True Fit Plan with your order and the shoes you received do not fit:

Make a True Fit Plan Exchange 
Only click if you agree to policies below. Scroll down to see all 6 policies
  • 1. Please click on the large blue button above to request a Return Merchandise Authorization (RMA) and request your exchange size.
  • 2. Please use the pre-paid return label included in your shipment to return your shoes.
  • 3. Bowling.com will immediately send out your replacement shoe.
  • 4. Please try on your new shoes on a DRY CLEAN SURFACE, to make sure they fit correctly. We CANNOT accept returned shoes that have been used or worn on the lanes. SHOES MUST BE IN PERFECT CONDITION TO BE EXCHANGED.
  • 5. All exchanges must include the original manufacturer's packaging as well as protective packaging. See image below.

    proper way to pack a return
  • 6. We want you to have shoes that fit, so if your second pair of shoes does not fit please call us at 1-800-441-2695 to arrange for your exchange.
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If you have a product that needs to be returned and is still in perfect condition:

Request a Return 
Only click if you agree to policies below. Scroll down to see all 11 policies
  • 1. Please click on the large blue button above to request a Return Merchandise Authorization (RMA).
  • 2. Bowling.com has a return policy of 60 days from the date of delivery.
  • 3. Return shipping costs are the responsibility of the customer. Bowling.com cannot be held responsible for any packages lost or damaged while in transit to us from a customer. For this reason, please be sure to use a shipping method for your return that has tracking.
  • 4. All returned products must be in perfectly new, unused, and undrilled condition. IF YOU PURCHASED SHOES, please try on your new shoes on a DRY CLEAN SURFACE, to make sure they fit correctly. We CANNOT accept returned shoes that have been used or worn on the lanes. SHOES MUST BE IN PERFECT CONDITION TO BE RETURNED.
  • 5. All returns must include the original manufacturer's packaging as well as protective packaging. See image below.

    proper way to pack a return
  • 6. Books may not be returned or exchanged. All book sales are final unless the merchandise is damaged on arrival or the wrong product is delivered.
  • 7. Videos may be returned or exchanged with good reason if the product is still in its original plastic wrapping.
  • 8. If a customer refuses a package with the shipping company without being authorized by bowling.com to do so, and the contents of the package being refused are identical to the items ordered by the customer, bowling.com reserves the right to charge to the customer any fees incurred by the said shipping company.
  • 9. Unfortunately, we cannot accept returns of discontinued or closeout merchandise. Customized items, such as apparel, cannot be returned.
  • 10. Please note that Bowling.Com gift certificates are non-refundable
  • 11. Return Credit Time Frame: Upon receipt of your return please allow up to 2 weeks to receive your return credit.
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If you have a product that needs to be exchanged and is still in perfect condition:

Request an Exchange 
Only click if you agree to policies below. Scroll down to see all 12 policies
  • 1. Please click on the large blue button above to request a Return Merchandise Authorization (RMA).
  • 2. Bowling.com has an exchange policy of 60 days from the date of delivery.
  • 3. Return shipping costs are the responsibility of the customer. Bowling.com cannot be held responsible for any packages lost or damaged while in transit to us from a customer. For this reason, please be sure to use a shipping method for your return that has tracking.
  • 4. For shoe exchanges a $5.00 reship fee will apply. This fee will be charged to the credit card used on the original order or through the original payment method. (This fee does not apply if the True Fit Guarantee is purchased.)
  • 5. All products returned for an exchange must be in perfectly new, unused, and undrilled condition. IF YOU PURCHASED SHOES, please try on your new shoes on a DRY CLEAN SURFACE, to make sure they fit correctly. We CANNOT accept returned shoes that have been used or worn on the lanes. SHOES MUST BE IN PERFECT CONDITION TO BE EXCHANGED.
  • 6. All exchanges must include the original manufacturer's packaging as well as protective packaging. See image below.

    proper way to pack a return
  • 7. Books may not be exchanged. All book sales are final unless the merchandise is damaged on arrival or the wrong product is delivered.
  • 8. Videos may be exchanged with good reason if the product is still in its original plastic wrapping.
  • 9. If a customer refuses a package with the shipping company without being authorized by bowling.com to do so, and the contents of the package being refused are identical to the items ordered by the customer, bowling.com reserves the right to charge to the customer any fees incurred by the said shipping company.
  • 10. Unfortunately, we cannot accept exchanges of discontinued or closeout merchandise.
  • 11. Customized items, such as apparel, cannot be exchanged.
  • 12. Return Credit / Exchange Time Frame: Upon receipt of your return please allow up to 2 weeks to receive a return credit (if applicable) and up to 3 weeks to receive your exchange.
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We honor all manufacturer warranties (see individual manufacturers for warranty details). If your product is defective and still covered under the manufacturer's original warranty:

Make a Warranty Claim 
Only click if you agree to policies below. Scroll down to see all 6 policies
  • 1. Call bowling.com at 1-800-441-2695 OR email bowling.com at HelpDept@bowling.com to begin the process.
  • 2. Please click on the large blue button above to request a Return Merchandise Authorization (RMA).
  • 3. The customer is responsible for the shipping of the product. Bowling.com cannot be held responsible for any packages lost or damaged while in transit to us from a customer. For this reason, please be sure to use a shipping method for your return that has tracking.
  • 4. Once the product is received and inspected, the manufacturer or bowling.com will ship the replacement item. If the defect happens within the first 6 months of use, bowling.com will cover the shipment of the replacement item. Warranty claims after 6 months will be assessed shipment fees for the replacement item.
  • 5. Defective merchandise returned for warranty can only be exchanged for the same item. If the original product is no longer available, a similar product will be shipped. In cases where a similar replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase with bowling.com.
  • 6. Drilling charges are not covered under the warranty.
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If the Double Warranty program was purchased with your order bowling.com will double the manufacturer's warranty up to a year.

Make a Double Warranty Claim 
Only click if you agree to policies below. Scroll down to see all 5 policies
  • 1. Call bowling.com at 1-800-441-2695 OR email bowling.com at HelpDept@bowling.com to begin the process.
  • 2. After contacting us, click on the large blue button above to request a Return Merchandise Authorization (RMA).
  • 3. Once the original product is received and inspected, bowling.com will ship the replacement item for free.
  • 4. Defective merchandise returned for warranty can only be exchanged for the same item. If the original product is no longer available, we will ship a similar product. In cases where a similar replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase with bowling.com.
  • 5. Drilling charges are not covered under the Double Warranty program.
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If the Drilling Protection plan was purchased with your order bowling.com will replace your ball if it cracks during the drilling process.

Make a Drilling Protection Plan Exchange 
Only click if you agree to policies below. Scroll down to see all 7 policies
  • 1. Call bowling.com at 1-800-441-2695 OR email bowling.com at HelpDept@bowling.com to begin the process.
  • 2. After contacting us, click on the large blue button above to request a Return Merchandise Authorization (RMA).
  • 3. Coverage only applies to cracking damage as a result of drilling
  • 4. Any claims must be filed within 3 days of drilling
  • 5. Ball must be returned to bowling.com for inspection along with an itemized receipt for drilling fees. The customer is responsible for the shipping of the product. Bowling.com cannot be held responsible for any packages lost or damaged while in transit to us from a customer. For this reason, please be sure to use a shipping method for your return that has tracking
  • 6. Drilling fees will be refunded in the form of a bowling.com gift certificate and will only pertain to actual drilling, no grips/slugs/etching/etc... covered. Max of $75 per claim.
  • 7. Bowling.Com will ship out the replacement ball for FREE. In the event that a replacement ball is not available bowling.com will, at its discretion, provided a comparable ball or refund the original cost of the ball as a gift certificate
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If you were sent an incorrect item:
  • 1. Please contact us at 1-800-441-2695 or send us an email at HelpDept@bowling.com.
  • 2. Please reference your order # when you contact us.
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If your product was received Damaged or Defective and needs to be replaced please follow the instructions below:
  • 1. Email HelpDept@bowling.com with a picture of the damaged or defective item. Please include a picture of the shipping box if the item was damaged during shipping. Please reference your name and phone number in your email to us.
  • 2. If you are not able to email us a picture please call us at 1-800-441-2695 for further instructions.

Manufacturer Contact Info

3G  1 (800) 369-4402
900 Global  1 (800) 369-4402
Brunswick  1 (800) 937-2695
BSI  1 (866) 805-9735
Columbia 300  1 (800) 937-2695
Dexter  1 (888) 833-9837
DV8  1 (800) 937-2695
Ebonite  1 (800) 937-2695
Elite  1 (888) 969-2695
Hammer  1 (800) 937-2695
KR Strikeforce  1 (800) 297-8555
Linds  1 (800) 297-8555
Master  1 (800) 369-4402
Motiv  1 (800) 235-8324
Radical  1 (800) 937-2695
Roto Grip  1 (800) 369-4402
Storm  1 (800) 369-4402
Track  1 (800) 937-2695
VISE  1 (800) 323-0039